Reyes G, Marcelo

About Me

Business Administration graduate, specialized in Operations and Quality

Proud father, sports lover, self-taught in various subjects and entrepreneur.

Over 10 years of experience in various areas, specialized in operations, management systems, process optimization. Strong analytical and critical thinking skills. Partner in temporary services company and technology company. Conversational English skills. Technology enthusiast.


SQL 75%
MS Office / GSuite90%


Summary of my work and academic experience

Marcelo Reyes G.

Professional with over 10 years of experience in various areas, specialized in operations, management systems and process optimization.


Management Control Diploma


Andrés Bello University, Santiago, Chile

Business Administration

2015 - 2019

Santo Tomás University, Santiago, Chile

Recognized for academic excellence. "Honors" recognition 2015 and 2017, granted by the institution for performance, abilities, commitment and action with the business and economy school

Additional Training

Green Belt Six Sigma Certification


Council for Six Sigma Certification

International Auditor in Integrated Management Systems


Bureau Veritas

Process Design and Optimization


FEN University of Chile

Operational Excellence Fundamentals


FEN University of Chile

Professional Experience

Operations Manager

Oct 2022 - Present

Fundación de Comisiones Médicas, Santiago, Chile

  • Responsible for standardizing related processes, implementing management control through indicators. Redesign of processes that evidenced problems through field surveys
  • Responsible for implementing action plans as a result of internal audits.

Sales Manager

Aug 2021 - Oct 2022

BUK, Santiago, Chile

  • Sales management, responsible for new business and formalization of new contracts.

Operations and Commercial Development Manager

Aug 2020 - Aug 2021

GRUMAN, Santiago, Chile

    Operations Area
  • Ensured compliance with production processes in line with brand guidelines.
  • Implemented and managed key performance indicators to ensure proper service delivery.
  • Represented the brand with customers and suppliers.
  • Commercial Area
  • Managed sales, budget compliance, report preparation and income statements.
  • Designed and implemented pricing strategy.
  • Managed corporate customers through agreements.

Quality, Operations Safety, Standards and Procedures Manager

Mar 2019 - May 2020

Acciona, Santiago, Chile

  • Designed, optimized and established process control mechanisms. Led projects related to certifications and client requirements.
  • Developed and implemented management indicators (KPIs)
  • Implemented continuous improvement plans as a result of audits.
  • Led quality certification (ISO9001), environment (ISO14001) and safety (ISO45001 and ISAGO).

Operations Manager

Aug 2017 - Mar 2019

Acciona, Santiago, Chile

  • Designed processes related to aircraft handling and control mechanisms. Led implementation of Safety Management System project.
  • Developed and monitored KPIs according to client expectations.
  • Customer billing
  • Responsible for shift scheduling, vacation administration and overtime for a 23-person staff.

Quality, Standards and Procedure Analyst

Aug 2015 - Aug 2017

Andes Airport Services, Santiago, Chile

Operations Supervisor

Nov 2012 - Aug 2015

Andes Airport Services (LATAM Airlines Group), Santiago, Chile

Ground Operations Coordinator

Feb 2012 - Nov 2012

Andes Airport Services (LATAM Airlines Group), Santiago, Chile

  • Responsible for coordinating ground operations for LATAM Airlines, Air Canada, Iberia, Atlas Air, Avianca, British Airways, Copa and Qantas Airways.


View or download the printable version of my resume

Current Projects

Some of the projects I am currently working on or actively involved in

Master Cleaner

Industrial, domestic and minor infrastructure cleaning and maintenance services company. Since inception, I handled growth strategy definition, client prospecting and service standardization.


Technology company developing SaaS focused on project tracking, productivity measurement and task list/checklist management. Currently 80% developed system, in final testing and pilot phase with first clients.


Contact me through the following:


+569 6203 6248