About Me
Business Administration graduate, specialized in Operations and Quality
Proud father, sports lover, self-taught in various subjects and entrepreneur.
Over 10 years of experience in various areas, specialized in operations, management systems, process optimization. Strong analytical and critical thinking skills. Partner in temporary services company and technology company. Conversational English skills. Technology enthusiast.
Skills
Resume
Summary of my work and academic experience
Marcelo Reyes G.
Professional with over 10 years of experience in various areas, specialized in operations, management systems and process optimization.
- Santiago, Chile
- [email protected]
Education
Management Control Diploma
2019
Andrés Bello University, Santiago, Chile
Business Administration
2015 - 2019
Santo Tomás University, Santiago, Chile
Recognized for academic excellence. "Honors" recognition 2015 and 2017, granted by the institution for performance, abilities, commitment and action with the business and economy school
Additional Training
Green Belt Six Sigma Certification
2020
Council for Six Sigma Certification
International Auditor in Integrated Management Systems
2017
Bureau Veritas
Process Design and Optimization
2016
FEN University of Chile
Operational Excellence Fundamentals
2016
FEN University of Chile
Professional Experience
Operations Manager
Oct 2022 - Present
Fundación de Comisiones Médicas, Santiago, Chile
- Responsible for standardizing related processes, implementing management control through indicators. Redesign of processes that evidenced problems through field surveys
- Responsible for implementing action plans as a result of internal audits.
Sales Manager
Aug 2021 - Oct 2022
BUK, Santiago, Chile
- Sales management, responsible for new business and formalization of new contracts.
Operations and Commercial Development Manager
Aug 2020 - Aug 2021
GRUMAN, Santiago, Chile
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Operations Area
- Ensured compliance with production processes in line with brand guidelines.
- Implemented and managed key performance indicators to ensure proper service delivery.
- Represented the brand with customers and suppliers. Commercial Area
- Managed sales, budget compliance, report preparation and income statements.
- Designed and implemented pricing strategy.
- Managed corporate customers through agreements.
Quality, Operations Safety, Standards and Procedures Manager
Mar 2019 - May 2020
Acciona, Santiago, Chile
- Designed, optimized and established process control mechanisms. Led projects related to certifications and client requirements.
- Developed and implemented management indicators (KPIs)
- Implemented continuous improvement plans as a result of audits.
- Led quality certification (ISO9001), environment (ISO14001) and safety (ISO45001 and ISAGO).
Operations Manager
Aug 2017 - Mar 2019
Acciona, Santiago, Chile
- Designed processes related to aircraft handling and control mechanisms. Led implementation of Safety Management System project.
- Developed and monitored KPIs according to client expectations.
- Customer billing
- Responsible for shift scheduling, vacation administration and overtime for a 23-person staff.
Quality, Standards and Procedure Analyst
Aug 2015 - Aug 2017
Andes Airport Services, Santiago, Chile
Operations Supervisor
Nov 2012 - Aug 2015
Andes Airport Services (LATAM Airlines Group), Santiago, Chile
Ground Operations Coordinator
Feb 2012 - Nov 2012
Andes Airport Services (LATAM Airlines Group), Santiago, Chile
- Responsible for coordinating ground operations for LATAM Airlines, Air Canada, Iberia, Atlas Air, Avianca, British Airways, Copa and Qantas Airways.
CV
View or download the printable version of my resume
Current Projects
Some of the projects I am currently working on or actively involved in
Master Cleaner
Industrial, domestic and minor infrastructure cleaning and maintenance services company. Since inception, I handled growth strategy definition, client prospecting and service standardization.
MilestoneMax
Technology company developing SaaS focused on project tracking, productivity measurement and task list/checklist management. Currently 80% developed system, in final testing and pilot phase with first clients.
Contacts
Contact me through the following:
Email:
Phone/WhatsApp:
+569 6203 6248